• Go here: Community Justice and Tribunals System (CJTS)
• Click on the green PHC button (left-most)
• Read through the Terms and Conditions, and check “By using this service, you agree to the Terms and Conditions” when you are ready.
• Enter the Captcha characters and click Proceed.

Identify your main category:

• There are two main categories of claims: Harassment claims, and False statement claims.
• Your application should only fall under one main category. If you want to make a harassment and a false statement claim against the same person, you have to file separate claims.

Then, select the specific claims you’d like to make under the main category. These claims correspond to offences/orders under POHA.

• For Harassment claims, these are:
  • Causing harassment, alarm or distress (ss 3-4 POHA)
  • Provoking, facilitating, or causing fear of violence (s 5 POHA)
  • Indecent, threatening, abusive or insulting behaviour/ words/ communication to or towards a public servant/ public service worker (s 6 POHA)
  • Unlawful stalking (s 7 POHA)
• For False Statement claims, these are:
  • False Statement of Fact published by Respondent (ss 15A-15B POHA)
  • False Statement of Fact published through Internet Intermediary Service provided by Respondent (ss 15C-15D POHA)
  • Orders against prescribed individuals/entities in respect of False Statement of Fact (ss 15E POHA)

If you are unsure of your legal rights, you may wish to seek legal advice: Find legal support

The system will generate a series of Yes/No questions for you to answer. These questions will be displayed one at a time. There will be messages displayed in red – these are information for you to consider before filing your claim.

When all the questions are answered, the form completion status will show 100%. Click Submit.

On the Acknowledgement page, you will see:

• A pre-filing assessment ID
• Messages in red that you should consider before proceeding further.

You can choose to proceed to filing your claim, or save the acknowledgement page to file the claim later using the same pre-filing assessment ID.

The pre-filing assessment ID is stored in the system for 7 days. If you do not file a claim using this ID within 7 days, you will need to perform a pre-filing assessment again.

Click Proceed to eFiling from the pre-filing assessment’s acknowledgement page OR go to Community Justice and Tribunals System (CJTS) and choose one of the login options on the main page.

Click For Individual Users to login to the system using your SingPass.

If you do not have a SingPass account, click CJTSPass to register for a CJTSPass.

After you have logged in, the system will ask you to create or update your profile.

If you have logged in using SingPass, you can ask the system to fill your details in by clicking Retrieve Myinfo with SingPass.

Once you have filled your details in, go through and check that the information you provided is accurate. Then, check “I declare that all the information provided above is true and correct”

Click Submit.

In the left sidebar of the CJTS, click Online Applications > PHC

Click Claim to begin filing your claim.

Enter the pre-filing assessment reference ID then click Retrieve. The system will generate a Claim Form for you to fill.

If you have not done your pre-filing assessment yet, scroll up to find instructions for doing so.

In the Claim Form, fill in as many details as you have related to your claim. You can take your time to complete this. Remember to click Save as Draft to ensure that your inputs are saved along the way. You can also use the Save as Draft function if you cannot complete the form in one sitting.

• Drafts are saved in the system for 7 days. You can find your drafts by clicking My Filings in the sidebar, then Drafts. You will also see your draft number here. The system recommends you to note your draft number to continue the filing later.

First, fill in your particulars and the particulars of the Respondent(s). The Respondent(s) is the person/people you are filing your claim against.

Then, provide a list of incidents related to your claim. This should be arranged in reverse chronological order, beginning with the most recent incident. For each incident, state the start and end date of the incident. Then, describe what happened

For each incident, provide evidence of the incident. Please prepare all evidence according to the instructions here: Instructions on Filing of Documents and Evidence . Follow these instructions closely as the court may reject evidence that do not comply with them.

Then, summarise the consequences of the incident(s) you listed, i.e. how the Respondent caused you harassment, alarm or distress, or facilitated or provoked the use of violence / how the false statements affected you.

After this, indicate which remedies you are seeking. You can also indicate if you are seeking other/interim remedies like an expedited protection order or an interim stop publication order. Find information about the remedies here: Types of Civil Remedies Available

Finally, attach other supporting documents.

Once you have completed the form, click Submit.

You will be shown a Confirmation page. Please read through this carefully to ensure that all the information you have provided is accurate. If need be, click Amend to make changes to your form.

When you have confirmed that all details are accurate, click Confirm and Proceed.

Now, you have to make a payment of $30.00. Your claim will not be treated as having been filed until you have made payment. Find the full Court fees here: Fees under the Simplified Process

You can pay using Internet Banking (eNETS) / Credit Card or PayNow / Pay Later.

The system will let you know when your payment transaction is successful. Click to Save Payment Receipt. Then click Continue.

You will be asked to indicate whether you understand or speak English. This is because Court proceedings are conducted in English.

• If you do not understand nor speak English, click No.
• Select the language you speak from the dropdown that appears.
  • Note: if you select Others, you will have to arrange for a certified interpreter on your own, and this is subject to approval by the court.

The Protection from Harassment Court will try to arrange for an Interpreter of the language chosen on the date of the Case Management Conference / Hearing. Your proceedings will commence only upon the availability / attendance of the Interpreter.

1) Hearing date

The Court will decide on the appropriate date/time for your hearing. Wait for a phone call, SMS, or e-mail from the Registry about your hearing date. They will usually try to fix your hearing within the next two working days.

2) Service of documents

You do not have to serve a copy of your claim and supporting evidence on the Respondent before the hearing.

During the hearing for the interim remedies you applied for, the Judge will give you specific directions for service of your documents, including directions for service of the interim or expedited order should your application be successful. Please note that interim or expedited orders generally take effect only after they have been served on the Respondent or party against whom they are made.

The outcome of your application for an interim or expedited order does not affect your application for a final order. Regardless of the outcome of your application for an interim or expedited order, your case will still be fixed for a Pre-Trial Conference (PTC) regarding your application for a final order once the Court has fully dealt with your application for the interim or expedited order.

1) Hearing date

• Select a preferred date/time to attend Court.
• Click Next to proceed. This will bring you to an acknowledgement page, where you will see confirmation that your claim has been filed, your case number, and your selected date/time.
• Click Save Claimant Copy and Save Respondent Copy to save a copy of your Notice and the Respondent’s Notice. Then click Done.

2) Service of documents

You have to serve the Respondent’s copy with your supporting evidence to the Respondent within 14 calendar days of filing the claim. For example, if you filed your Claim on 1 August 2020, you must serve the Claim and supporting evidence on the Respondent by 15 August 2020 at the latest. The Court may not be able to proceed further with your Claim if you are unable to serve the copy of the Claim and supporting documents on the Respondent(s).

You can serve the documents using one of the default service methods:

• By leaving the respondent with a copy of the application
• By posting a copy of the application on the front door of the proper address of the respondent
• By sending a copy of the application by registered post to the proper address of the respondent

If the Respondent intends to object to or contest your Claim, the Respondent has 14 calendar days after being served with the Claim and supporting evidence to file his Response, together with the supporting evidence in CJTS.

3) Declaration of Service

After serving the Claim and supporting documents to the Respondent, you have to file a Declaration of Service before you can attend the Case Management Conference. You have to do this within 8 days after the date you served the Respondent with the claim and supporting documents.

To file a Declaration of Service,

• Log into the Community Justice and Tribunals System (CJTS)
• Click Online Application in the sidebar, then Declaration of Service
• Enter your Claim Number then click Retrieve
• Select the respondent who you served the Claim on
• Select the Method of Service that you used. The system will then prompt you to enter related details.
• Upload any supporting documents. Then click Submit.
• On the acknowledgements page, the system will let you know that your Declaration of Service has been filed, and give you a reference number. Click Save Declaration of Service for your own records.

4) Attend Case Management Conference

Both you and the Respondent must attend the PTC on the specified date and time. Bring along:

• Your IC (for Singapore citizen / Permanent Resident)
• Passport and Employment Pass (for foreign citizens, if available)
• One set of the Claim, Reply, and any supporting evidence.

During the CMC, the following orders may be made:

• The parties may be ordered to attend mediation
• The parties may be ordered to attend counselling
• A further CMC may be scheduled
• The case may be fixed for a hearing

When the case has been fixed for a hearing, a Notice of Hearing will be issued to the parties informing them of the specified date and time.

If an Order is made, the PHC will prepare the Court Order, which may then be extracted and served on the relevant party according to the directions of the PHC judge.

133 New Bridge Road
#19-01/02 Chinatown Point
Singapore 059413
Tel: 6538-9507
Fax: 6438-6350

Operating Hours:
Mondays to Fridays: 8:30 am – 5:00 pm
Saturdays: 9:30 am – 12:00 pm
Closed on Public Holidays

Your application for the interim or expedited order will be fixed for a hearing before a Judge. This hearing will usually be fixed within the next two working days instead of four weeks from the date you filed your claim / application.

If you are represented by a lawyer, you should still remain available to attend Court in person on the hearing date mentioned above.

You do not need to serve a copy of your OS and SA / claim and supporting evidence on the Respondent before the hearing of the application for the interim or expedited order. During the hearing mentioned above, the Judge will give you specific directions for service of your documents, including directions for service of the interim or expedited order should your application be successful.

Please note that interim or expedited orders generally take effect only after they have been served on the Respondent or party against whom they are made.

You have to serve a copy of your OS and SA on the respondent.

• Service is the formal procedure by which you inform another party that they are being sued, or of any court order issued against them. It must be done through a process server or by any other means directed by the Court.
• After serving your documents on the Respondent, you must file an Memorandum of Service. This must be done within eight days from the date your documents are served on the Respondent.
• The Respondent may file a reply to your application within 14 days of being served with your OS and SA.

You will be asked to attend a Pre-Trial Conference (PTC).

• Your case will generally be fixed for a PTC before a Judge four weeks after your OS and SA are filed. Both you and the Respondent will be required to appear before the Court on the PTC date.
• If either party is a company, limited liability partnership, or unincorporated association, the Rules of Court generally require a qualified lawyer to represent the entity.
• At the PTC, the Judge may refer you and the Respondent(s) for mediation to explore an amicable settlement or counselling. If the case is settled at mediation, the case is concluded. If the matter cannot be amicably resolved, the parties will be given another PTC date, and the case may then be fixed for hearing.

If your case proceeds onto a hearing:

• On the day of the hearing, you must bring along all your documentary evidence, such as photographs, police and/or medical reports, and computer print-outs of harassment online.
• Your witnesses must also be present in Court, unless they have been granted permission to testify by video-link.
• During the hearing, the Judge will make a decision on whether to grant you the Order(s) you applied for.

If your order is granted by the Judge, you must serve it on the Respondent and are recommended to thereafter file an Memorandum of Service. Note that in general, protection and false statement orders take effect only after they have been served on the Respondent.